Login Center
Recordkeeping and Administration
Participant Account Access and Customer Service
Acclaim Benefits offers a dynamic account portal Web site and Interactive Voice Response (IVR) system that can be accessed quickly and easily 24 hours a day, 7 days a week. We also provide participants with a customer service e-mail address for electronic questions and comments.
Web Site: www.acclaimbenefits.com
Our portal Web site offers dynamic functionality for participants to access their various accounts at Acclaim Benefits. Some of the features include:
-
User Profile
-
Account Information
-
Plan Highlights
-
Online Reimbursement Request Tools
-
Online Resources
-
Printable Forms
-
Tools and Tips
-
FAQ
-
Customer Service
-
Explanation of Benefits (EOB)
Features may vary based between products and services.
The account portal Web site is accessed with a Participant ID number or SSN and requires a PIN for confidentiality.
Interactive Voice Response System (IVR): 1.800.333.3724
Available toll-free, 24 hours a day, 7 days a week.
This system allows FSA and HRA participants to monitor their accounts and initiate transactions from a touch-tone telephone or speak with a knowledgeable Customer Service Representative.
Some of the transactional capabilities include:
- Account Information
- Current balance
- Year-to-date contributions
- Annual election
- Status of a Claim
- Last two claims submitted
- Date of most recent reimbursement check
- Next two claim deadline dates
- Request Forms
The IVR is accessed through a toll-free phone number and requires a PIN for confidentiality. Callers may opt out of the IVR to speak with a Customer Service Representative during regular business hours (see below).
Employers may choose to conduct enrollment for spending accounts and transportation through our IVR system and Web site.
Personal Customer Service
Callers may speak with one of our dedicated Customer Service Representatives during regular business hours (Monday through Friday, 7:00 a.m. to 6:00 p.m. Central Time). We use AT&T’s Language Line to assist non-English-speaking callers.
Continuation and Retiree Help Line
Acclaim Benefits maintains a toll-free telephone number for your continuees and retirees so they can conveniently inquire about any aspect of their continuation program by telephone. Our representatives are dedicated to providing assistance to these individuals to help them understand any of the following:
- Services available
- Premium payment details
- Premium increases
- Open enrollment
- Duration of coverage availability
- Conversion options
PDF LINK: Web and IVR Instructions (PDF)